Contact support
Email is the official support channel for app issues, account access, privacy requests, advertising concerns, feedback, and feature suggestions. Include a short description of the issue and, if available, the app version and steps that led to it. For an ad issue, include a screenshot and the approximate time it appeared. Do not email passwords or full payment-card information.
Quick help
Upload won’t complete
Confirm your connection, allow camera or photo access, and retry with a clear JPG, PNG, or PDF.
Receipt needs review
Compare extracted details with the original receipt. Some layouts or faint scans may not extract perfectly.
No savings appear
A match depends on item numbers, valid dates, available deal information, and retailer eligibility rules.
Advertising choices
You can manage cross-app tracking under iOS Settings → Privacy & Security → Tracking. Denying tracking does not remove ads.
Email not received
Check spam or junk folders and confirm that the email shown in your account is correct.
Report an ad
Email support with a screenshot, approximate time, and why the ad appeared inappropriate or misleading.
Receipt scanning and matching
Improve scan quality
- Place the receipt on a flat, contrasting surface with good, even lighting.
- Keep the entire receipt visible and make sure item numbers and totals are readable.
- Avoid blur, glare, folds, and fingers covering text.
- For long or digital receipts, upload a clear PDF when available.
Understanding possible savings
Club Savings compares extracted receipt items with available deal information. A result is an estimate, not approval for a price adjustment or refund. Always verify the original receipt, dates, item eligibility, and current retailer policy directly with the retailer.
Account and sign-in help
If you cannot sign in:
- Check that you are using the same email address or phone number used during registration.
- Confirm your internet connection and try again.
- If registration is incomplete, request a new confirmation code from the sign-up flow.
- If the issue continues, email support from the address associated with your account when possible.
For your protection, support may ask you to verify control of the account before assisting with account-specific requests.
Delete your account and data
You can delete your Club Savings account without contacting support:
- Open Club Savings and sign in.
- Open Account.
- Select Delete Account.
- Review the warning and confirm deletion.
This permanently removes the account, receipt files, extracted purchases, uploaded coupon books, saved price-match opportunities, and return-list data from active systems. The action cannot be undone. If you cannot access the app, email clubsavings@oktopas.com to request help.
About Club Savings
Club Savings helps users organize Costco receipt information and identify possible savings opportunities. It is operated by Oktopas LLC.
Club Savings is an independent application and is not affiliated with, sponsored by, authorized by, or endorsed by Costco Wholesale Corporation. Retailer prices, policies, promotions, availability, and decisions are controlled by the retailer.
For details about information handling and service rules, review the Privacy Policy and Terms of Use.